Contact support
First, confirm that you are using the official bot: @zoom_tele_bot. For direct help, email [email protected]. We aim to acknowledge support messages within two business days.
What to include
- The product surface: Telegram bot, web archive or Zoom authorization.
- The approximate time and time zone when the issue occurred.
- The step you performed and the message shown on screen.
- A screenshot with meeting links, access tokens, personal messages and confidential content removed.
Common troubleshooting
The meeting list does not load
Open @zoom_tele_bot, send /start and confirm that the Zoom controls appear. Reconnect only if the connection is reported as expired. A beta integration may require the Zoom account to be an approved tester.
The inline picker does not appear
In the target chat's message field, type the full username @zoom_tele_bot followed by a space. Wait for the result list and tap one item; do not send the typed username as a normal message.
A report did not return to the chat
Confirm that the original meeting card still exists. Processing begins only after Zoom reports the relevant meeting or recording event, and the same card is updated when the result is ready.
A meeting is missing
conmant.com lists meetings owned by the connected user. Meetings owned by another colleague are intentionally not shown.
Privacy and deletion requests
To request access to or deletion of your conmant.com data, email [email protected] with the subject "conmant.com privacy request". State which connected service you used and the user email associated with that service. We may ask for a verification step before acting.
You can also revoke conmant.com directly from the provider's marketplace. A valid provider deauthorization event removes the corresponding provider connection and local provider data.
Security reports
For a suspected vulnerability or security incident, follow the responsible disclosure instructions on the Security page. Do not include exploit details in a public issue or group chat.